Accessibility Statement

Our Commitment to Accessibility

We are dedicated to providing equal access to our products and services for all customers. We believe that everyone should be able to shop with dignity and independence, regardless of their abilities.

We continuously work to improve accessibility in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and related standards.

Physical Store Accessibility

Store Features

Assistance Available

Our staff is available to assist customers with:

• Navigating the store and locating products
• Reading product labels and information
• Reaching items on higher shelves
• Carrying items to your vehicle
• Answering questions about products
• Completing transactions

Please don't hesitate to ask our staff for any assistance you may need. We're here to help make your shopping experience as easy and comfortable as possible.

Website Accessibility

Our Website Features

We strive to make our website accessible and user-friendly for all visitors:

• Clear Navigation: Organized menus and consistent layout across all pages
• Readable Text: Clear fonts with good color contrast for readability
• Descriptive Links: Link text clearly describes destination
• Alt Text: Images include descriptive alternative text for screen readers
• Keyboard Navigation: Site can be navigated using keyboard controls
• Responsive Design: Works on various devices and screen sizes
• Structured Content: Proper heading hierarchy for easy navigation

Browser Compatibility

Our website works with current versions of major web browsers including:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

For the best experience, we recommend using the latest version of your preferred browser with JavaScript enabled.

Assistive Technology

Our website is designed to be compatible with commonly used assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, etc.)
• Screen magnification software
• Voice recognition software
• Keyboard-only navigation
• Browser text size adjustments

If you experience any difficulty using our website with your assistive technology, please contact us so we can assist you and work to improve accessibility.

Requesting Accommodations

We welcome accommodation requests from customers with disabilities. If you need specific accommodations when visiting our store or using our website, please let us know:

We will do our best to accommodate your needs and ensure you have a positive shopping experience.

Service Animals

Service animals are welcome in our store. We recognize that service animals provide essential assistance to individuals with disabilities and support their right to be accompanied by their service animal.

If you have any questions or concerns about visiting with a service animal, please feel free to contact us in advance.

Staff Training

Our staff members receive training on:

• Interacting with customers with various disabilities
• Communicating with customers who use assistive devices
• Providing assistance in an accessible manner
• Understanding and respecting different accessibility needs

We are committed to ongoing training to ensure our team can provide the best possible service to all customers.

Ongoing Improvements

Accessibility is an ongoing effort. We regularly review our practices and make improvements to ensure:

• Our physical store remains accessible and welcoming
• Our website meets current accessibility standards
• Our staff is trained on accessibility best practices
• We address any accessibility barriers brought to our attention

We value feedback from customers about how we can continue to improve accessibility.

Accessibility Feedback

We welcome your feedback on the accessibility of our store and website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

We will consider your feedback and work to address any issues as quickly as possible. You can expect a response within 5 business days.

Alternative Formats

If you require information from our website or printed materials in an alternative format (such as large print, Braille, or electronic format), please contact us and we will work with you to provide the information in a format that meets your needs.

Please allow reasonable time for us to prepare materials in alternative formats.

AODA Compliance

Joe's Smoke Shop & Joe's Smoke Shop is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards, including:

• Customer Service Standard
• Information and Communications Standard
• Employment Standard
• Design of Public Spaces Standard

We are committed to meeting the accessibility requirements under Ontario's accessibility laws.