Privacy Policy
Last Updated: January 2025
Joe's Smoke Shop ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Information You Provide
When you place an order or contact us, we may collect:
- Name and contact information (email, phone number)
- Order details and product preferences
- Age verification information (for cannabis products)
- Communications you send to us
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Browser type and version
- Operating system
- IP address and general location data
- Pages visited and time spent on pages
- Referring website addresses
Local Storage
We use browser local storage to maintain your shopping cart. This data is stored locally on your device and is not transmitted to our servers until you submit your order.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders
- Verify age requirements for cannabis purchases (19+ in Ontario)
- Respond to your questions and provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and maintain security
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist in operating our website and conducting our business (e.g., hosting providers, payment processors)
- Legal Requirements: We may disclose information when required by law, court order, or legal process
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
Third-Party Services
Google Maps
Our website uses Google Maps to display our store location. Google Maps has its own privacy policy, which you can review at https://policies.google.com/privacy.
Social Media
Our website may contain links to our social media pages (Facebook, Instagram). These platforms have their own privacy policies that govern their collection and use of information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Necessary for website functionality, including shopping cart operations
- Analytics: To understand how visitors use our website and improve our services
You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information may be retained for accounting and legal compliance purposes.
Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- File a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact us using the information below.
Age Restrictions
Cannabis products are restricted to individuals 19 years of age or older in Ontario. We verify age at the time of pickup for all cannabis purchases. Our website is not intended for individuals under 19, and we do not knowingly collect personal information from minors.
Northern Ontario
Our business operates on Garden River First Nation in Northern Ontario. We respect the sovereignty and jurisdiction of Garden River First Nation and comply with applicable Indigenous and Canadian privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Privacy Compliance
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law. For more information about PIPEDA and your privacy rights, visit the Office of the Privacy Commissioner of Canada.